Alemba are named in the Gartner Peer Insights 'Voice of the Customer' ReportRead the report
All ITSM processes touch against Configuration Management. Understanding and documenting your technical resources and their inter-relationships is crucial to providing stable IT services.
When following Change or Release Management Processes you need to have a clear understanding of the potential impacts that changes can have before they are made. vFire maintains information about each Configuration Item (CI) and its relationship with other CIs and services within the Configuration Management Database (CMDB).