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'Voice of the Customer'


Alemba is named in the Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools Market report.


The report offers an overview of Gartner Peer Insights’ content in the IT Service Management Tools market for 2018. We believe This peer perspective is aimed at enabling buyers in the IT Service Management market to make informed purchasing decisions and complements expert research and individual detailed reviews.

This report features vendors in the ITSM market that have received more than 10 reviews in the one-year period ending on 31 October 2018, and includes:

  • A summary of overall vendor ratings, sorted by number of reviews
  • An aggregate view of vendor comparisons
  • An overview of which other vendors were typically on the shortlist alongside a given vendor
  • A summary of each vendor’s reviewer demographics

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Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools, Peer Contributors, 27 February 2019

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