What can we show you of Alemba Service Manager in just ten minutes? Quite a lot, actually!
So, you’ve done the hard work and built a comprehensive Service Request catalogue for your service delivery department, complete with a self-service portal to allow your users to log requests quickly and easily.
Selecting and implementing a new IT Service Management tool can be a daunting task. Not only do you need to decide on the best fit for your organisation in terms of budget and functionality, but also navigate a myriad of organisational challenges.
ST HELIER, JERSEY – ITSM Software developer Alemba has announced the latest innovation to come from its Jersey-based Innovation Centre.
You may have noticed a few changes on our website, such as our new logos and a change to our product name.
It’s 2019 and the thought of teaching children basic typing skills is almost amusing - have you ever seen a toddler navigate an iPad? Children are growing up with computer skills as second nature, which is why it has become increasingly important to teach kids coding skills from an early age.
Alemba is pleased to announce that vFire is now available for purchase on the GSA Schedule via our partner, Edge Systems.
It’s that time of the year when industry analysts give us their ITSM trends and predictions for the new year.
Alemba has a star rating of 4.4 out of 5 on Gartner Peer Insights in the Service & Support category in the IT Service Management Tools market as of the date of this article.
It’s a hard life being an ITSM adventurer and this mission was no different: spread the Alemba word to those Down Under, avoid the deadly snakes and battle the jet lag. Armed with my trusty compass app and a PowerPoint presentation that would slay even the nastiest foe, I set off on my mission…
Whether you’re a battle-worn ITSM professional or brand new to the game, here are a few resources that may come in handy!
Need to recruit top-notch IT talent, as in yesterday? Here’s how to nab (and keep!) the best talent in a competitive market.
Before you shout at the screen, I know that only 20 of the 26 ITIL process names end in “management.” In case you are wondering, it’s change evaluation, continual service improvement, design coordination, request fulfilment, service validation and testing, and transition planning and support that don’t.
As an ITSM leader or manager, you might be surprised to learn that, in reality, all is not as rosy as you believe. Guest blogger Daniel Breston shares how to see below the waterline, and fix issues to make things work better, faster, and safer through the better use of technology.
In January 2017, we announced that Alemba’s vFire has been awarded Pink Elephant’s PinkVERIFY™ certification for 8 IT Service Management processes. “Why stop there?”, we thought. So, we rolled up our sleeves and took on the challenge of adding to our existing list of verified processes.
Service level management is an important piece of the overall IT service management (ITSM) jigsaw. However, it can often be a struggle for ITSM practitioners after the hard work is done in creating, and agreeing, the required service level agreements (SLAs). This blog offers up seven tips to help you ensure that your SLAs are effective as one of the necessary steps in improving your service level management.
Customer experience (often abbreviated to CX) seems to be somewhat of an IT and IT service management (ITSM) buzz-phrase of late. I’ve no issue with this, in fact I think it’s a good thing – taking the focus even further away from the technology, towards how it’s consumed and the outcomes it helps to deliver, is where corporate IT organizations need to be.
So here’s the thing. We work in an industry that’s fast paced and constantly evolving. We’re told to “go big or go home” but there’s so much to keep up with in IT service management (ITSM) these days. Not only ITIL and COBIT but also Lean, Six Sigma, DevOps, Agile, and service integration and management (SIAM) – so it’s no wonder people struggle to keep up or can get confused. If you want to know about the latter – SIAM – then this blog is for you.
Pink has always been Alemba’s favourite colour – it’s true, check out our infamous pink carpet – and now we have another reason to love Pink!
By now the post-Christmas glow has probably worn off, the January blues are starting to kick in, and the holidays are probably starting to seem like a distant memory. To top it off, the end of the Christmas change freeze has probably ended – and all the planned work, delayed until after the holidays, now has to get done.
Service Management 2016, itSMF Australia’s 19th annual conference, took place on 17 to 18 August in Brisbane.
The Service Desk and IT Support Show, the UK’s leading Exhibition and Conference for ITSM professionals, took place at London's Olympia exhibition hall on 8-9 June 2016.
Every year, the Alemba team attends as many industry conferences and exhibitions as possible. Industry events such as trade shows, conferences and exhibitions not only allow us to network and collaborate with peers in a face-to-face setting, but also help us to keep up to date with the latest industry trends and developments.
Alemba’s first Annual Australia and New Zealand User Group Conference took place on 9-11 March 2016 at the Langham Hotel in Sydney.
Alemba rolled out the pink carpet for the second consecutive year at the Pink IT Service Management Conference and Exhibition. Held in the glamorous Bellagio Hotel in Las Vegas on 14-17 February, Pink 2016 celebrated the 20th anniversary of this event.
Alemba’s first annual North America User Group conference took place on 18-21 January 2016 at Disney’s Yacht Club Resort in Orlando, Florida.
Alemba will be exhibiting at Pink 2016 on 14-17 February, 2016. Visit us at booth #404 — here's why!
The Festive Season is around the corner, and it’s the perfect time to catch up on your reading.
FUSION 2015 kicks off on 1 November 2015 at the Hyatt Regency in New Orleans. Jointly hosted by Service Management leaders itSMF USA and HDI, FUSION 15 is the place to be to debate the latest Service Management topics and gain expert insights into industry best practice and tools.
At Alemba, we love hearing from our customers and offer them the opportunity to join in product discussions, suggest new product features and have a say in the topics of our popular vFire how-to webinars.
As the largest independent industry event in the Southern hemisphere, itSMF Australia’s Annual National Conference is a must-attend event on Alemba’s calendar.
We round up the latest IT and Technology news and views from around the web. From self-aware robots to Google’s Alphabet announcement, here’s what the Alemba team have been reading this week.